Refund policy

Return & Refund Policy

Last Updated: September 9, 2026

Thank you for purchasing from DigitalShelf.

DigitalShelf provides digital products, including PDFs, ebooks, guides, templates, planners, and other downloadable digital resources. Because our products are delivered digitally and can be accessed immediately after purchase, all sales are generally final.

1. No Returns

Since our products are digital and there is no physical product to return, we do not accept returns or exchanges for digital products.

Once a digital product has been successfully delivered or made available to you, the purchase is considered final.

2. Refunds

We generally do not offer refunds for digital products after purchase.

Refunds will only be considered in the following genuine situations:

Duplicate Payment

If you were accidentally charged more than once for the same order, please contact us. After verification, the duplicate payment may be refunded.

Technical Issue With Delivery

If you have completed a successful payment but are unable to receive or access the purchased digital product due to a technical issue on our side, please contact us.

We will first attempt to resolve the issue and provide access to your purchased product. If we are unable to resolve the issue, a refund may be considered.

Product Not Delivered

If your payment was successfully completed but you did not receive the purchased digital product or access details, please contact us so we can verify the transaction and provide the product.

3. Incorrect Purchase

Please review the product description, contents, and other available information carefully before making your purchase.

We do not provide refunds simply because you changed your mind, purchased the wrong product, or no longer require the product.

4. Downloaded or Accessed Products

Once a digital product has been delivered, downloaded, or accessed, it is not eligible for a refund except where required by applicable law or in cases covered under the exceptions described above.

5. How to Request Help

If you experience a problem with your order, please contact us at:

Email: help.digitalshelf@gmail.com

Please include the following information:

Name used for the purchase
Email address used during checkout
Order ID or transaction ID
Product purchased
Description of the issue
Screenshot of the payment/order confirmation, if applicable

We may request additional information to verify your purchase.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Changes to This Policy

DigitalShelf reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.